December 2024 update
Scam phone call Please note the following message that has been added to our system status:
We want to alert our customers about an ongoing scam involving fake SMS messages. These messages claim that individuals need to click a link to update their personal information, or they risk being suspended from their GP surgery. In addition to the potential cyber risks, this scam could also create unnecessary pressure on GP practices, especially during the busy holiday season, as many patients may attempt to call their surgeries for clarification. Stay vigilant and protect your personal information. Many thanks for your co-operation.
Privacy notices I know, everyone’s favourite subject! We have been made aware of an issue with the links on the Privacy Notice factsheet that has now been rectified. The factsheet (now) contains the updated privacy notice template for anyone who wants to use it. And while you are looking at your privacy notice:
- CCTV and phone calls Editable examples of paragraphs regarding CCTV and telephone recordings can be found in the template privacy notice. Please ensure you have an addition on your privacy notice regarding these as when they are requested in a subject access request, you must search everything up to your stated retention period. You may not have received a request for calls or CCTV yet, but unfortunately you can’t change your retention period after you receive one…
- Amended DPO contact details Please also check to ensure the details you are providing for contacting us, as your DPO, are up to date. Patients do use these contact details and there have been complaints made from those who haven’t been able to contact us. The n3i.support@nhs.net email won’t work for anyone who isn’t a customer of N3i, and the dpo@n3i.co.uk address is no longer current. It is a requirement to provide contact details for your DPO on your privacy notice, so please check yours to ensure you have the following on it:
There is no requirement to provide an address, but if you do have one on your privacy notice, please note our new address:
N3i, Unit 9, Orchid Road, Bridgehead Business Park, Hull, HU13 0DH
Lasting Power of Attorney We have published a new blog in response to some recent queries about releasing records to holders of an LPA for Property and Affairs. It contains a link to a short document, produced by the Office of the Public Guardian (OPG) that is aimed at any NHS staff who receive such request.
Site visits We are still happy to book in site visits for anyone who would like us to come and see you and/or your staff with IG responsibilities on your premises. Please complete this form and email it back to us at N3i.dpo@nhs.net.
Coming soon – AI guidance We are in the process of creating some guidance around the considerations necessary when procuring an AI product. Please keep checking our IG portal as this will be available soon.